Our SchoolTool trainers are experts in providing training and support for using our comprehensive student management system. Every month, we'll share a tip to help teachers/faculty members, and administrators get the most out of our system. This month, we're focusing on transcript troubleshooting.
With this school year coming to a close, it is time for districts to begin providing up-to-date transcripts for their students. Below we have listed the most common errors we see and ways to troubleshoot them:
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Credits are missing from the transcript.
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If the credit is not displaying for a course that the student has taken multiple times, such as the same P.E. course, make sure that “Give credit for recurring instances” is selected for that course in Scheduling > Course Catalog.
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The credit will also not display if there is no final score for the course, even if the transcript credit is overridden.
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Graduation Dates are not showing on the transcript.
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These need to be configured in Maintenance > Counseling > Graduation Dates and then added to the enrollments for your students on their student record. Graduation Dates can be updated in batch using Counseling > Batch Enrollment Edit.
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ACT/SAT/Regents scores are not displaying on the transcript.
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Make sure the correct exams are assigned on the student’s record.
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Ensure the following option is properly selected for the assessment: Counseling > Assessments > Edit needed assessment > “Include in Transcript”.
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In this same area, verify that the proper Assessment Type is selected. For example, if you are configuring a Regents exam, you will need to select the Regents Assessment Type.
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