2 min read

How Mindex Helped Xerox Improve Document Search and Accessibility with AI

Mindex May 28, 2026 10:24:06 AM

AI Customer Stories

How Mindex Helped Xerox Improve Document Search and Accessibility with AI

Xerox wanted to improve how users search and interact with large volumes of documents across its platform.

As the platform evolved, managing and navigating diverse document types became increasingly complex. Traditional keyword-based search often required users to manually search through multiple documents to locate relevant information, limiting efficiency and usability.

The Opportunity: Improving Search Across Complex Document Environments

Xerox needed a more intuitive and scalable way to help users work with unstructured, multilingual documents while improving the overall search experience.

Key goals included:

Improve search relevance and user experience

Leverage semantic search to understand user intent beyond keywords, recognizing contextual relationships and meaning across content, including multilingual experiences.

Augment search results with AI-generated summaries

Support diverse document formats and content types

Enable secure AI interaction with backend systems

Build a scalable foundation for future growth

The Approach: Building an AI-Enabled Search Experience

Xerox partnered with Mindex as its cloud services provider to design and build a document intelligence solution on AWS. Instead of relying solely on keywords or file names, the new search experience enables users to ask natural language questions such as:

“How is customer data handled and protected?”

The platform retrieves relevant documents and surfaces responses based on document content, helping users find information faster and more efficiently without manually searching through multiple files.

AI-Powered Search Architecture

Mindex implemented a scalable cloud architecture designed for intelligent document processing and semantic retrieval. The solution leveraged AWS Textract for OCR and document processing capabilities, along with a pgvector-backed database hosted in AWS to support semantic search and retrieval. Azure AI Foundry was integrated for the vector embedding creation and summarization, allowing Xerox to continue leveraging existing infrastructure while accelerating development.

Advanced Document Intelligence Capabilities

Additional capabilities include automated document extraction, translation, summarization, and categorization workflows that help reduce manual effort and improve consistency across document processes.

The platform also supports multilingual document analysis, secure and auditable access controls, and scalable infrastructure designed to support growing document volumes and evolving AI use cases over time.

The Impact: Improved Search, Efficiency, and Usability

Following implementation, Xerox continues to see improvements across several areas:

Search & Retrieval

The AI-enabled search experience improves how users search, access, and interact with information across large document environments. Users can find more relevant, context-aware results while reducing the need for manual document searches.

Processing & Data Quality

The platform provides reliable processing for high volumes of documents, while strong OCR and extraction capabilities help improve overall data quality and accessibility.

User Experience

Enhanced search and document capabilities increase engagement and support positive user feedback by creating a more intuitive and efficient user experience.

Workflow Efficiency

Automated translation, summarization, and categorization workflows reduce manual effort and streamline document management processes.

Security & Governance

Secure and auditable access controls support governance requirements while helping protect systems and data.

Future AI Readiness

The solution provides a scalable foundation for future AI initiatives, increasing interest in AI-enabled capabilities and supporting broader customer engagement efforts.

“Mindex has demonstrated strong adoption of AI-first development practices while consistently maintaining solid story point velocity. The team approaches issues with a thoughtful diagnostic mindset and proactively asks clarifying questions to drive efficient and accurate resolutions.”

- Xerox

Explore How AI Can Support Your Business

Mindex works with organizations to design and implement AI, cloud, and data solutions that align with existing systems, operational needs, and long-term business goals.

With more than 30 years of software development experience and deep expertise in Data & Analytics and AI, our team helps organizations identify practical ways to improve processes, increase efficiency, and unlock greater value from their data.

We’d love to connect and discuss how AI-enabled solutions can help move your business forward.

Chat with our Data Experts