Need to contact our support team for any of our K–12 products?
K-12 Product Support
Looking for support with any of our K–12 products?
A Mindex Service Delivery team member can assist you. Fill out the form below so we can best assist you.
All username, password, or login assistance inquiries should be directed to your school district.
Educators: Need assistance? We are happy to help put you in touch with our SchoolTool Support Team or RIC Support Team, when applicable.
Parents and Students: Looking for your grades? Log into your district's SchoolTool portal, or contact your District Administrator for assistance.
Frequently Asked Questions
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I’m a parent or student. How can I access my grades?
Parents and students should log into their district’s SchoolTool portal to view grades. If you encounter issues or need further assistance, please contact your District Administrator, as they manage these inquiries.
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I’m an educator. How can I get support with SchoolTool?
We are glad to connect you with our SchoolTool Support Team or the RIC Support Team, when applicable.
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How long does it typically take to receive support?
Our team aims to respond to support requests promptly. Response times may vary based on the nature of the inquiry and the volume of requests. We strive to provide assistance as quickly as possible.