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About Us

For more than 25 years, Mindex has delivered on the needs of a variety of customers when it comes to software development—and that’s a long time. But we couldn’t get here without evolving through the years and cultivating our dynamic culture.

Professional Services

Professional Services works closely with our customers to understand their needs. Then, we find the most talented employees and match them up, working in teams that we direct or that serve as extensions of the customer’s team. We currently have more than 200 highly skilled employees (and we’re always looking for new talent).

Our History

Deep roots that support ongoing growth.

Mindex started in 1994 with just a handful of software developers. Our offerings at the time were varied—from Internet dial-up service to website marketing and creation. In 1999, we went back to our roots and focused on what we love to do—software development. That’s when we formed our two expertise teams: Professional Services and SchoolTool™.

We excel in each, because of the other. We developed SchoolTool from the ground up, so we know what our Professional Services customers need as they develop their applications. And our access to the most talented pool of professionals and cutting-edge technology is the force behind our powerful SchoolTool product.

SchoolTool

SchoolToolTM focuses on the development of our web-based student management system for New York State school districts (which, by the way, is number one in the state). Our team is involved in the full lifecycle of this product, including sales, training, support, and maintenance.

Our Approach

What we believe in, what we strive for, and what makes us tick.

The Executive Team of Mindex is 100% committed to developing a culture of leadership, maturity, and accountability. Management attends advanced leadership coaching courses and is expected to develop these values within their teams. We weave our learned strategies into our daily activities. We use one-on-one meetings for continuous feedback and open communication, and believe we all benefit from this growth—on both work and personal levels.

We listen to our employees and strive to give them the best possible benefits, rewarding work with professional development opportunities as well as fun and positive experiences. And we’re proud to have been awarded for our company culture and as a best place to work.

Among other things, our employees become better collaborators through our regular team-building activities; they display their competitive spirit at Rochester sports events, with tickets provided by the company; and they bring out their fun side at our holiday party, an annual celebration that has become legendary.

Each year, Mindex asks employees to nominate a charity and we choose one of these to support. We engage all of our employees and work toward our goal together. In recent years, we have supported the building of a school in Kenya, did a team walk and fundraiser for Juvenile Diabetes, worked with the local Sustain Inspire Survive (SIS) Foundation, and raised funds to support the Parkinson’s Foundation. 

Mindex is grateful for the opportunities, luck, and success we have had. We are grateful for the relationships we have built with our customers and our employees. We are grateful for the opportunity to be charitable and help others. We are grateful for the ability to keep growing and are excited for the next chapter in our new offices downtown. Thank you to all who have been a part of our story!

Our Mission

With the brightest minds, unparalleled dedication, a passion for creating solutions, and thoughtful execution, we collaborate with our customers to achieve their goals through proven technologies, software, and services. ​

We will anticipate tomorrow’s challenges, inspire innovation, and cultivate relationships to create solutions. We are committed to connecting people, teams, and communities to make a difference and give back.

Innovation

  • We pride ourselves in our deep, technical knowledge and expertise.
  • We applaud initiative and encourage healthy risk-taking.
  • We create agile solutions and services to solve challenges.

Collaboration

  • We demonstrate teamwork, courtesy and cooperation.
  • We proactively seek feedback and adapt quickly.
  • We look for ways to co-create.

Excellence

  • We strive to be our best, every day.
  • We put in the extra effort to exceed our customers’ expectations.
  • We strive to give our employees the best possible work experience.

Trust

  • We hold ourselves to an uncompromising, high degree of integrity and ethics.
  • We cultivate long-standing relationships.
  • We deliver on our commitments.

Gratitude

  • We appreciate our employees and recognize their role in our success.
  • We are grateful for the opportunity to build strong relationships with our customers.
  • We are committed to finding ways to continually give back to our community.

Awards & Accolades

Today, SchoolTool has the largest market share of student management systems in NYS—and we’re still growing. Professional Services has been named a Preferred Vendor for customers year after year—and we add more and more customers and employees each year. 

#1 Software Developer

Rochester Business Journal Book of Lists

Best Overall Company to Work For

Top three winner, 76-250 employees; RBJ 2019 Reader Rankings

#1 Best Company

Rochester Business Journal 2019 Reader Rankings

Best Company Culture

Top three winner, 76-250 employees; RBJ 2019 Reader Rankings

Meet the Team

Delivering on our promise of bright minds and thoughtful execution requires a truly stellar team. Get to know a few of them here.

Marc C. Fiore

President

About Marc

Marc oversees day-to-day operations as well as our vision for the future. Prior to founding Mindex, he earned a B.S. in Computer Science from SUNY College of Technology and worked in software development—so he truly gets what we do. He enjoys traveling with his wife, Andrea, and their sons, as well as spending time on his boat, motorcycle, and downhill skis.

Andrea M. Fiore

Controller & Treasurer

About Andrea

Andrea has been a part of Mindex since its beginning. Previously, she worked at the University of Rochester and Hamilton College in their Finance Departments. She earned her B.S. in Accounting from SUNY College of Technology and M.A. in Education from the University of Rochester. Not to be outdone by her husband or sons, she plays hockey, recently took up tennis, and is determined to learn to wake surf.

Steve Kull

VP Professional Services

About Steve

Steve has been with Mindex since 2006. In his role, he focuses on building strong customer relationships within our Professional Services division. Previously, he earned a B.S. in Business Administration from SUNY Brockport, and spent nine years in IT services recruiting, management, and sales. Time with family and the golf course round out his busy life.

Christian Riggalls

Director of SchoolTool Operations

About Christian

Christian, who has a B.S. in Communications from Syracuse University, is responsible for SchoolTool’s day-to-day operations, including support, training, implementation, customization, marketing, and software development. He previously worked at Xerox and in various software industries. In his spare time, he enjoys spending time with his wife and two daughters.

Arika Varalli

Human Resources Manager

About Arika

Arika oversees staffing as well as employee compensation and benefits. Previously, she served as Controller at an intellectual property software and services company, as well as in various accounting positions at Wegmans and Ernst & Young. She earned a B.S. in Accounting and an M.B.A. from St. John Fisher College. Family and DIY projects fill her down time.

Nanette Davis

Assistant Controller

About Nanette

Nanette joined Mindex in 2011, where she currently handles an array of accounting and finance functions, including billing for SchoolTool. She works closely with all departments and assists with day-to-day operations and processes. In addition to an A.A.S. degree in Accounting from Bryant & Stratton, she has more than 20 years of experience in accounting and finance. Cooking, gardening, and golfing fill her spare time.

Jack Hibit

SchoolTool Technical
Sales Executive

About Jack

Part of the original Mindex team, Jack has been integral to the development of SchoolTool—from creating technical specification and coding, to training, sales, and product management. Today, he provides sales support and product demonstrations. A grad of RIT with a B.S .in Computer Science, he is an avid sports enthusiast—especially when cheering on his favorite Buffalo teams.

More of our team

Jeff Davison

Sr. Talent Acquisition Advisor

About Jeff

Since 2005, Jeff has helped the company recruit and retain the best and the brightest IT professionals for the software delivery teams serving our customers. He joined Mindex immediately after earning a B.S. in Business Administration from SUNY Geneseo. Whether as a participant or spectator, he is an enthusiastic sports fan.

Kristin Dell

Payroll and Accounting Support Specialist

About Kristin

Kristin’s strength is in numbers: taking care of all payroll, billing, and accounts payable functions. She brings a diversity of experience to her role, having been an apparel buyer and import/purchasing specialist for national companies, as well as a general manager of a local small business. She loves spending time with her husband, two daughters, and their “pack” of rescue dogs.

Mark DuPont

Talent Acquisition Advisor

About Mark

Mark’s talent is finding talented people to meet our customers’ needs. His diverse background includes a M.S. in School/Career Counseling degree in school/career counseling, and more than 23 years in the telecom industry. Outside the office, he’s heavily involved in youth sports with his three boys.

Mark Geedy

Service Delivery Manager

About Mark

Mark joined the SchoolTool team in 2005 and today manages day-to-day activities related to support and implementation. With experience in training, tech support, and network administration—including with Monroe #1 BOCES and Fairport Central Schools—as well as a B.S. in Computer Science from RIT, he works to enhance relationships and efficiencies. In his free time, he enjoys outdoor activities.

Claire Gunther

Marketing Specialist and Sales Support

About Claire

Claire supports sales growth while also managing the company’s marketing needs. She draws on her background in marketing, communications, and fundraising for Our Lady of Mercy School for Young Women, MVP Healthcare, and Unity Health System (now Rochester Regional Health System). She earned her B.S. from Ithaca College. As the mother of three and an avid runner, she’s always on the go.

Tom Kircher

Account Executive

About Tom

Tom applies his extensive experience in account management to collaborate directly with customers and build long-term relationships. He begins by developing and implementing services for customers, then works on a day-to-day basis to ensure that they’re getting the highest level of support. When he needs to rest and recharge, he enjoys playing golf and spending time with his family.

Cheryl Kuberka

Application Product Owner

About Cheryl

Cheryl is responsible for defining, prioritizing, and delivering the dashboard features for our flagship SchoolTool product. She received her M.S. in software development and management from RIT, is PMP-certified, and is a U.S. patent holder. Her favorite offline activities include hiking, skiing, cooking, baking, and spending time with her family.

Gina Livecchi

Employee Relations Specialist

About Gina

Gina acts as a liaison between Mindex employees working in the field for our customers and our Human Resources and Professional Services departments. She earned her B.S. degree in Business Administration with a concentration in Human Resources from the University at Buffalo. In her free time, she enjoys exploring new places and new foods.

Ryan Metz

Talent Acquisition Advisor

About Ryan

Ryan assists with recruiting efforts to help build and maintain an effective IT workforce for our customer and Mindex delivery teams. He earned a B.S. degree in Business Administration from SUNY Brockport. In his free time, he enjoys playing golf, hiking the Adirondacks, and cheering for the Buffalo Bills.

Jamie Miller

Sr. Talent Acquisition Advisor

About Jamie

Jamie has been with Mindex since 2000, where he recruits and retains talented information technology professionals for our software delivery teams. He earned a B.S. in Business Administration from John Carroll University and an M.B.A. from RIT. Jamie enjoys spending time with his family, playing golf, and being an avid Buffalo Bills fan.

Mike Moeller

Program Manager, Professional Services

About Mike

Mike leads and mentors our agile teams as they provide full project lifecycle development services. Trained in Six Sigma and supply chain management, he is also a Certified Scrum Master. While working for a healthcare tech firm, one of the products he developed won best in show in the Fierce HealthIT Awards. In his free time, he enjoys photography and spending time with his wife and two daughters.

Carmin Zoccali

Application Product Owner

About Carmin

Carmin has been with Mindex since 2007, prioritizing and delivering high-impact features within our SchoolTool web-based student management system. Or as she says, “Providing New York State educators with the best SMS ever!” Previously, she worked as a Quality Assurance engineer for a digital imaging company. In her free time, she likes to read, run, and spend time with family and friends.

Ready to join us in making something better?

Join Our Team

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Rochester, NY 14607

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